Shipping & delivery

Processing

Orders are confirmed with you on WhatsApp first. Once payment has cleared, we pack your order and book the courier. Orders confirmed after 12:00 on a Friday, or on a weekend or public holiday, are processed on the next working day.

Tracking

As soon as your parcel is booked we send your tracking number and the courier's tracking link on WhatsApp, so you can follow it to your door.

When it arrives

Please make sure someone is available to receive the parcel at the delivery address. Products should be moved to a refrigerator (2–8 °C), out of direct light, as soon as they arrive. Do not freeze.

Delayed parcels

Courier times are estimates and can be affected by public holidays, weather or high volumes. If your parcel hasn't moved on the tracking for two working days, message us and we will follow up with the courier for you.

Damaged or incorrect parcels

Please check your parcel when it arrives. If the packaging or a vial is damaged, or something is missing or incorrect, send us photos on WhatsApp within 48 hours of delivery. We will arrange a replacement or refund as set out in our Returns & refunds policy.