Help
Frequently asked questions
Everything you need to know about ordering from NEXORA. Can't find your answer? Message us on WhatsApp.
How do I place an order?
Add products to your order, open the order page and add your name. We open WhatsApp with your order request already written out. Tap send and we will reply to confirm availability, delivery and payment.
Do you take payment on the website?
No. Nothing is charged online. Once we have confirmed your order on WhatsApp, we send payment details directly to you. Your order is dispatched once payment has cleared.
Why do some products say "Price on request"?
Where a price isn't listed, we confirm current pricing when we reply to your order request. You will always know the full cost, including delivery, before you pay.
Where do you deliver?
We deliver nationwide across South Africa by courier. The delivery fee and estimated delivery time are confirmed with your order. See Shipping & delivery.
How should products be stored?
Store unopened vials at 2–8 °C (refrigerated), protected from light. Do not freeze. Refrigerate your parcel as soon as it arrives.
Are your products for human use?
No. All NEXORA products are sold strictly for laboratory and in-vitro research. They are not medicines and are not intended for human or veterinary use, diagnosis or treatment.
Can you advise on dosing or use?
No. We don't provide dosing, medical or treatment advice. Please refer to the published research literature and your institution's protocols.
Can I ask about batch documentation?
Yes. Send us a WhatsApp message with the product you are interested in and we will let you know what documentation is available for the current batch.
Can I change or cancel my order?
Yes, free of charge, at any time before your parcel is dispatched. Just message us on WhatsApp. See Returns & refunds for after dispatch.
Do I need to be a certain age to order?
Yes. You must be 18 or older to order from NEXORA.